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Sensitive skin

Sensitive skin: a routine that does not sting

Updated 12 October 2026

Sensitive skin stings, burns, flushes or itches with products other people use without trouble. Usually the skin barrier is weak, so ingredients reach the nerves more easily.

The answer is fewer products, gentler formulas and a stronger barrier.

The routine

  • A cream or soap-free cleanser, once a day if that is enough.
  • A fragrance-free moisturiser with ceramides, twice a day.
  • A mineral (zinc oxide) sunscreen, which stings less than many chemical filters.

Ingredients that calm

  • Ceramides, glycerin, panthenol and colloidal oat.
  • Centella asiatica (cica) and niacinamide at low strength.

Ingredients to go slow with

  • Fragrance and essential oils.
  • Alcohol high on the ingredient list.
  • Strong acids, scrubs and high-strength vitamin C.
  • Retinol: only after the skin has settled, and only twice a week at first.

How to patch test

Put a little of the new product behind the ear or on the side of the neck every night for five nights. If there is no redness or itching, try it on the face.

In stock today

What to buy

Products made for sensitive skin

Fragrance-free, short ingredient lists, tested on reactive skin.

Gentle cleansers

Soap-free washes that clean without leaving the skin tight.

Barrier moisturisers

Ceramides, glycerin or hyaluronic acid to hold water in the skin.

See every product for this

See an online skin doctor if you have

  • Redness and visible veins on the cheeks and nose that flush with heat or spicy food (this may be rosacea).
  • An itchy rash after a product that does not settle in a few days.
Consult the skin doctor for eczema & itchy rashes

Questions people ask

Are natural products better for sensitive skin?

Not necessarily. Plant extracts and essential oils are common triggers. Short, fragrance-free ingredient lists matter more than 'natural'.

Read next

  • Online skin doctor consults
  • Genuine stock, pharmacy-dispensed
  • 2–3 days delivery in metros
  • GST invoice with every order